Last updated: 29 October 2026
This notice explains how Tom Chapman, trading as Tom Chapman Garden Care & Projects, handles personal information collected through this website and its enquiry form.
Who is responsible for your information?
Tom Chapman is responsible for the personal information collected through this website. If you have a question or want to make a request about your information, email [email protected].
What information do I collect?
If you use the enquiry form, I collect the details you provide. These may include your name, phone number, email address, postcode or area, the service you are asking about, and the contents of your message. Your name, phone number and postcode or area are required; the other fields are optional.
Please do not include sensitive personal information in your message.
How do I use your information?
I use enquiry information to:
- respond to your enquiry;
- discuss and arrange garden work if you choose to proceed;
- keep appropriate records of enquiries and any work agreed; and
- help protect the website and enquiry form against spam or misuse.
I do not use enquiry details to send unrelated marketing.
Why am I allowed to use your information?
I use your information where it is necessary to take steps at your request before providing a service, or to provide a service you have arranged. I may also use or retain relevant information where I have a legitimate interest in managing enquiries, keeping appropriate business records, or protecting the website. I may retain information where required by law.
Who may process your information?
The enquiry form uses Web3Forms to transmit your submission to me. Web3Forms may process information as part of providing that service. Please check Web3Forms’ current privacy information for details of its data handling and any international processing.
Website hosting, email, or security providers may also process information where needed to operate or protect the website and respond to your enquiry. I do not sell your personal information. I may disclose it if required by law or where necessary to protect my rights.
How long do I keep your information?
I keep enquiry information only for as long as needed to respond and manage the enquiry. If no work is arranged, I normally delete or securely dispose of it within 12 months of our last contact, unless I need to keep it longer for a legal, accounting, or dispute-related reason. If you become a customer, some records may need to be retained for longer to meet legal or accounting requirements.
How do I protect your information?
I take reasonable steps to protect personal information against loss, misuse, or unauthorised access. However, no method of sending or storing information online can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may have the right to ask for a copy of your personal information, have inaccurate information corrected, ask for it to be erased or its use restricted, object to certain processing, or request a portable copy of information you provided.
To make a request, email [email protected]. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint .
Cookies and website logs
The website and its hosting or security services may use cookies or keep technical logs needed to operate, administer, or protect the site. If additional analytics or other non-essential cookies are added, this notice should be updated to explain their use and how visitors can manage them.
Changes to this notice
I may update this notice when the website or the way enquiries are handled changes. The latest version will be published on this page with its updated date.